Professional Resume

Roy Dawson IV

Systems Engineer

Professional Summary

Systems Engineer with 15+ years of experience across enterprise infrastructure, incident management, automation, and secure operations. Strong at bridging legacy environments with modern platforms without sacrificing operational discipline. Proven background in server farms, migrations, patching, documentation, infrastructure troubleshooting, and practical AI-assisted workflows that reduce manual toil without reducing quality.

Professional Experience

The Church of Jesus Christ of Latter-day Saints Riverton, UT
Systems Engineer - Telephony Infrastructure Aug 2024 – Apr 2025
  • System Stability: Managed global Cisco IP phone platform modernization for temple telephony, migrating from legacy MSSQL/PHP 7 to SQLSRV/PHP 8.3+ while preserving uptime through the transition.
  • Incident Management: Provided Tier 3 engineering support for escalated connectivity and configuration issues that lower tiers could not resolve.
  • Automation: Developed migration and rollout scripting to reduce manual configuration work and lower deployment risk during global site changes.
  • Process Improvement: Implemented service-menu and SOAP integration improvements to clear long-standing blockers.
  • Documentation: Authored internal documentation and knowledge-base material to improve operational continuity and handoff quality.
  • Security: Worked inside strict security and patching standards for church infrastructure environments.
Rise Informatics Remote
Systems Architect & Integration Consultant Jul 2023 – Jun 2024
  • Data Pipelines: Designed secure end-to-end processing for 1,900+ pages of sensitive patient records in a HIPAA-conscious workflow.
  • Automation: Built vector database and NLP-assisted review pipelines that reduced manual analysis time by roughly 80%.
  • Monitoring: Created operational dashboards for real-time quality and throughput visibility.
Nicholas & Co. Salt Lake City, UT
Cyber Systems Integrations Engineer Jan 2019 – Aug 2021
  • Helpdesk Reduction: Developed PowerShell automation for SQL clusters, Hyper-V, and user provisioning, reducing ticket volume by about 40%.
  • Change Management: Supported an AX Dynamics CRM migration from on-premises infrastructure into AWS using an automation-first approach.
  • Patch Management: Managed approximately 1,000 servers with strong attention to security patching and proactive maintenance.
  • Disaster Recovery: Architected redundant storage using Rubrik and Tegile IntelliFlash for continuity and recovery readiness.
TEKsystems (Enterprise Clients) Remote & On-Site
Senior Systems Administrator / Infrastructure Lead 2016 – 2020
  • Infrastructure Upgrades: Led enterprise deployments for Marriott and Wells Fargo, including rack, stack, and integration work across high-performance infrastructure programs.
  • AI/Compute Enablement: Supported Nvidia DGX-class hardware initiatives and adjacent infrastructure needed for modern compute workloads.
  • Compliance: Implemented automated patching and maintenance approaches aligned to banking and hospitality security requirements.
  • Virtualization: Executed VMware ESXi and Hyper-V migrations to improve capacity planning and operational resilience.
  • Mentorship: Guided junior administrators on troubleshooting, documentation, and secure infrastructure practice.
US Air Force Global
Cyber Systems Operations Administrator 2009 – 2014
  • Enterprise Patching: Managed WSUS infrastructure for more than 4,500 clients while maintaining full compliance standards.
  • Virtualization: Implemented Hyper-V environments and VBS-based automation in mission-driven environments.
  • Operations Discipline: Worked in security-sensitive environments where repeatability, documentation, and accountability mattered every day.
Apex LLC Various Locations
Technical Consultant Aug 2015 – Oct 2015
  • Executed imaging, staging, and configuration work for enterprise servers and network hardware, including troubleshooting physical-layer connectivity issues.
Dell Computers Salt Lake City, UT
Lead Installation Technician 2015
  • Directed desktop deployment operations for VA Medical Centers under strict federal privacy and handling requirements.
Microsoft Redmond, WA
Security Automation Specialist 2014
  • Developed PowerShell utilities for Active Directory automation and accelerated zero-day patching workflows.