Professional Summary

Systems Engineer with 15+ years of experience in enterprise infrastructure, incident management, and operational automation. Expert in bridging the gap between legacy system maintenance and modern AIOps. Specialist in Rapid Technology Assimilation — capable of diagnosing and mastering new languages and platforms in real-time. Proven track record in secured server farms, cloud migrations, and AI-augmented workflows.

Professional Experience

Systems Engineer - Telephony Infrastructure

The Church of Jesus Christ of Latter-Day Saints • Riverton, UT
Aug 2024 – Apr 2025
  • System Stability: Managed global Cisco IP Phone Platform modernization (LDS Temples), migrating from legacy MSSQL/PHP 7 to SQLSRV/PHP 8.3+. Achieved 100% uptime during transition.
  • Incident Management: Tier 3 Engineering Support for escalated service requests. Diagnosed complex connectivity/config issues lower tiers could not solve.
  • Automation: Developed automated migration scripts to eliminate manual configuration errors for global site rollouts.
  • Documentation: Authored comprehensive technical docs/KB articles for internal operations teams.
  • Security: Adhered to strict security guidelines and verified systems met patch/vulnerability standards.

Systems Architect & Integration Consultant

Rise Informatics • Remote
Jul 2023 – Jun 2024
  • Data Pipelines: Designed secure end-to-end data processing pipelines for 1,900+ pages of sensitive patient data (HIPAA compliant).
  • Automation: Implemented Vector Database (Qdrant) and NLP workflows to automate data analysis, cutting manual review time by 80%.
  • Monitoring: Built interactive dashboards for real-time performance/data quality monitoring.

Cyber Systems Integrations Engineer

Nicholas & Co. • Salt Lake City, UT
Jan 2019 – Aug 2021
  • Helpdesk Reduction: Developed PowerShell automation for SQL clusters/Hyper-V/User Provisioning. Reduced ticket volume by 40%.
  • Change Management: Orchestrated AX Dynamics CRM migration (On-Prem to AWS) using automation-first approach.
  • Disaster Recovery: Architected redundant storage using Rubrik and Tegile IntelliFlash for business continuity.

Sr. Systems Administrator / Infra Lead

TEKSystems (Enterprise Clients) • Remote & On-Site
2016 – 2020
  • Infrastructure: Led high-performance deployments for Marriott and Wells Fargo, including Nvidia DGX H100 clusters for AI/ML workloads.
  • Compliance: Automated patching strategies to meet rigorous banking/hospitality security standards.
  • Mentorship: Mentored junior admins on best practices for security/troubleshooting.

Cyber Systems Operations Admin

US Air Force • Global
2009 – 2014
  • Enterprise Patching: Managed WSUS infrastructure for 4,500+ clients (100% CoA compliance).
  • Virtualization: Implemented enterprise Hyper-V environments and VBS automation scripts.

Security Automation Specialist

Microsoft • Redmond, WA
2014
  • Developed PowerShell utilities for Active Directory automation and automated zero-day patching workflows.